tqm principles

there are eight principles of total quality management

Total Quality Management originated during the mid-1980s, when it was realized that our economies demanded great improvements in productivity and quality.

In a TQM effort, all members of an organization participate in improving the discipline and quality of processes, products, services, and the customer-focused culture in which they work.

A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction.

At tqm, we recognise that the industry is missing this vital element, and this is what differentiates tqm from the competition and contributes to tqm’s continued success.